1. Data Controller
LIFLICON-SG PTE. LTD. acts as the data controller and determines how your personal data is handled.
2. Data Collected
We may collect and process the following categories of personal data:
Identity & Contact Data: Name, email address, telephone number, and delivery address.
Transaction Data: Detailed records of orders, purchases, and transaction history.
Technical & Usage Data: Website usage data, including device identifiers, IP addresses, and browser characteristics.
Correspondence Data: Records of customer communications and enquiries.
3. Purpose and Lawful Basis of Processing
Personal data is processed under the following lawful bases under applicable data protection laws:
Performance of a Contract: To process and deliver orders, handle refunds, and manage customer service enquiries.
Legitimate Interests: To maintain transaction records, conduct operational communications, and ensure website security.
Legal Obligation: To comply with applicable accounting, tax, and corporate regulatory obligations.
4. Payment Processing (Stripe)
Payments on our website are processed through Stripe.
Relevant transaction and identity data are shared with Stripe to facilitate payment handling, fraud prevention, and related financial processing activities. Cardholder data is encrypted and secure; no credit or debit card details are stored on our servers.
Stripe operates as an independent data controller regarding the processing of payment data and handles this information in accordance with the Stripe Privacy Policy and its own regulatory obligations.
5. Data Retention Period
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected:
Order and Financial Records: Retained for up to 7 years to comply with statutory tax and accounting obligations.
Customer Correspondence: Retained for up to 3 years from the date of last contact.
Technical and Website Usage Data: Retained for up to 24 months.
Where required by applicable international law, certain records may be retained for a longer period.
6. Data Sharing and Disclosure
We do not sell personal data to third parties. Data may be shared with the following categories of recipients:
Payment Gateways: Including Stripe, for secure transaction processing.
Fulfilment and Logistics Providers: For the physical delivery and dispatch of orders.
IT and Infrastructure Providers: For website hosting and technical maintenance.
Legal Authorities: Regulatory or law enforcement bodies when strictly required by applicable law.
7. International Data Transfers
As LIFLICON-SG PTE. LTD. is located in Singapore, personal data collected from customers within the European Economic Area (EEA) or the United Kingdom will be transferred and processed outside of these regions.
To ensure an adequate level of data protection, all such transfers are safeguarded through appropriate contractual arrangements, specifically the Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent legal mechanisms required under applicable law.
8. Your Legal Rights
Subject to applicable European and international data protection laws, individuals have the following rights:
The right to access their personal data.
The right to rectify inaccurate or incomplete data.
The right to request the erasure of data where applicable.
The right to restrict or object to certain processing activities.
The right to data portability where technically feasible.
To exercise any of these rights, please submit a formal request to: refrigerator@chillseggo.com.
9. Contact Information
LIFLICON-SG PTE. LTD.
18 Sin Ming Lane, Singapore 573960
Email: refrigerator@chillseggo.com
Phone: +65 62610626